TERMS & CONDITIONS

Last Updated: 2 November 2026

Welcome to Karnam. These Terms & Conditions ("Terms") govern your access to and use of our website, online store, and related services.

Throughout these Terms, "Karnam", "we", "our", and "us" refer to the business operating under the name Prasang Creation. "You", "your", and "customer" refer to any person visiting our website, purchasing our products, or using our services.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

1. ABOUT KARNAM

Karnam is a fashion brand specialising in men's ethnic wear, designer clothing, kurtas, and related apparel.

Brand Name: Karnam

Registered Business Name: Prasang Creation

Business Address: Gala no 20, Road no 3, Singhestate, Thakur Village, Kandivali East, Mumbai 400101

Email: karnamethnics@gmail.com

Phone: 9867187062

2. ELIGIBILITY TO USE OUR WEBSITE

By using our website or making a purchase, you confirm that you are legally capable of entering into a binding contract under applicable law.

If you are under the age of majority, you may use our website only with the involvement and consent of a parent or legal guardian, where required by law.

You agree to provide accurate, current, and complete information when placing orders or communicating with us.

3. PRODUCTS AND PRODUCT DESCRIPTIONS

We make reasonable efforts to display our products, colours, designs, sizes, fabrics, and other details as accurately as possible.

However:

• Actual colours may vary slightly depending on your screen, device settings, lighting, and display quality.

• Minor variations in fabric texture, colour, print placement, embroidery, or finishing may occur due to the nature of garment manufacturing and craftsmanship.

• Product images are intended to represent the product. Any styling or presentation elements not included in the purchase will be identified where reasonably necessary.

• Product availability, designs, prices, and specifications may change from time to time.

We reserve the right to correct genuine product listing errors, subject to applicable law and the rights of customers who have already placed orders.

4. PRICES, OFFERS AND TAXES

All prices displayed on our website will be in Indian Rupees (INR), unless expressly stated otherwise.

Prices, discounts, promotional offers, and product availability may change without prior notice. Such changes will not affect an order already accepted, except where a correction or other action is legally permitted or required.

Applicable taxes and delivery charges, where relevant, will be displayed or communicated during checkout before you confirm your purchase.

Promotional offers may be subject to specific eligibility conditions, validity periods, product exclusions, or stock availability. Offers cannot be combined unless expressly stated.

Where a genuine pricing or listing error occurs, we will take appropriate steps to inform affected customers and resolve the issue in accordance with applicable law.

5. ORDERS AND ORDER ACCEPTANCE

When you place an order, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication channel. An automated confirmation does not necessarily mean that the order has been dispatched.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving:

• Product unavailability

• Incorrect pricing or listing information

• Suspected fraudulent or unauthorised transactions

• Incomplete or inaccurate delivery details

• Duplicate orders caused by a technical error

• Circumstances beyond our reasonable control

If an order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Return & Refund Policy and applicable law.

We may contact you to verify order details before processing or dispatching an order.

6. PAYMENTS

We accept the payment methods made available at checkout.

Payments may be processed by third-party payment gateways or financial service providers. Your use of these services may also be subject to their respective terms and policies.

You agree to provide valid payment information and authorise the payment required to complete your purchase.

Karnam does not intend to store complete debit card or credit card details on its own systems. Payment information is handled in accordance with the security practices of the relevant payment provider.

If a payment is deducted but the order is not confirmed, please contact us at karnamethnics@gmail.com or 9867187062 with the relevant transaction details.

7. SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the estimated timelines communicated on our website or at checkout.

Delivery timelines are estimates and may be affected by courier operations, public holidays, weather conditions, remote delivery locations, operational disruptions, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping details and a reachable contact number.

If a shipment is delayed, damaged, lost, or incorrectly delivered, please contact us so that we can investigate and assist in accordance with our applicable policies and legal obligations.

For additional information, please refer to our Shipping Policy.

8. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, and refunds are governed by our separate Return & Refund Policy, which should be read together with these Terms.

Eligibility may depend on the product category, condition of the item, reason for the request, and the conditions disclosed at the time of purchase.

Where returns or exchanges are accepted, products may need to be unused, unworn, unwashed, undamaged, and returned with their original tags, packaging, and accessories, as applicable.

Certain customised, altered, or made-to-order products may be subject to specific return or exchange conditions disclosed before purchase.

Nothing in this section excludes any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.

For complete details, please refer to our Return & Refund Policy.

9. CUSTOMISED AND MADE-TO-ORDER PRODUCTS

Karnam may offer customisation services for eligible men's ethnic wear, including alterations, measurements, design preferences, and other agreed specifications.

Customers are responsible for providing accurate measurements, instructions, and preferences when placing customised orders.

Before confirming a customisation request, customers should carefully review the selected design, measurements, fabric, and other specifications.

Customised or made-to-order products may not be eligible for a change of mind, standard exchange, or return where the applicable policy and law permit such restrictions. This does not affect remedies available for defective, damaged, incorrectly supplied, or materially non-conforming products.

Customisation timelines may differ from standard order processing and delivery timelines. Any special conditions, additional charges, and estimated completion dates will be communicated where applicable.

10. CANCELLATION OF ORDERS

If you wish to cancel an order, please contact our customer support team as soon as possible at karnamethnics@gmail.com or 9867187062.

Cancellation requests will be handled according to the order's processing status and our applicable policies.

Orders that have already been dispatched, customised, altered, or placed into production may be subject to different cancellation conditions, to the extent permitted by law.

If cancellation is accepted and payment has already been collected, any applicable refund will be processed in accordance with our Return & Refund Policy.

Karnam reserves the right to cancel an order for legitimate reasons, including stock unavailability, suspected fraud, or material technical errors. Any payment collected for a cancelled order will be handled in accordance with applicable law.

11. USER CONDUCT

When using our website, you agree not to:

• Use the website for any unlawful or fraudulent purpose.

• Provide false, misleading, or unauthorised information.

• Attempt to gain unauthorised access to our website, systems, or customer data.

• Interfere with website functionality, security, or availability.

• Upload malicious code or engage in activities that could harm our systems.

• Copy, scrape, or commercially exploit website content without permission.

• Infringe the intellectual property or other legal rights of Karnam or any third party.

We may restrict or suspend access where reasonably necessary to protect our website, business, customers, or legal rights, subject to applicable law.

12. INTELLECTUAL PROPERTY

All content on our website, including brand names, logos, photographs, product images, graphics, text, designs, videos, marketing materials, and website layouts, is owned by or licensed to Karnam unless otherwise stated.

Such content is protected by applicable intellectual property laws.

You may browse our website and use its content for personal, non-commercial purposes related to shopping with us.

You may not reproduce, distribute, modify, publish, sell, commercially exploit, or otherwise use our content without prior written permission, except where permitted by law.

Unauthorised use of our brand assets, product photographs, or other protected content may result in appropriate legal action.

13. THIRD-PARTY SERVICES AND LINKS

Our website may include links to third-party websites or integrate services such as payment gateways, delivery providers, analytics tools, or social media platforms.

These third parties operate independently and may have their own terms, privacy policies, and service conditions.

Karnam does not control independent third-party websites and is not responsible for their content or privacy practices. This does not limit any rights you may have under applicable law in relation to services or transactions for which we are responsible.

14. PRIVACY AND PERSONAL INFORMATION

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information.

We handle personal information in accordance with our stated practices and applicable data protection laws.

Please refer to our Privacy Policy for details about cookies, customer communications, marketing preferences, and your privacy rights.

15. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Karnam will not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control, including certain third-party service interruptions or temporary website unavailability.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability or consumer remedy that cannot legally be excluded or limited.

Where liability may lawfully be limited, any limitation will apply only to the extent permitted by applicable law.

16. EVENTS BEYOND OUR CONTROL

We will not be responsible for delays or failures to perform obligations to the extent caused by events beyond our reasonable control, including natural disasters, severe weather, fire, government restrictions, transport disruptions, strikes, public emergencies, or significant technical and logistics failures.

We will make reasonable efforts to minimise the impact of such events and communicate material delays where appropriate.

This section does not remove any refund, cancellation, or other rights that customers may have under applicable law.

17. INDEMNITY

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website, deliberate misuse of our services, or infringement of third-party rights.

Nothing in this section requires you to indemnify Karnam for losses caused by Karnam's own unlawful conduct or removes rights that cannot legally be waived.

18. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, products, website functionality, or legal requirements.

The revised Terms will be published on this page with an updated "Last Updated" date.

Changes will apply prospectively unless otherwise stated or required by law. Any transaction already entered into will remain subject to applicable contractual terms and legal requirements.

We encourage you to review this page periodically.

19. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of India.

Any disputes arising from the use of our website or purchases made through it will be addressed in accordance with applicable Indian law.

Where legal proceedings are necessary, jurisdiction will be determined in accordance with applicable law. Nothing in these Terms limits any statutory consumer rights or access to consumer dispute-resolution mechanisms available to you.

20. SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid or unenforceable provision will be interpreted or modified only to the extent necessary to make it enforceable, where legally permissible.

21. CONTACT US

For questions about these Terms, orders, payments, deliveries, cancellations, or other concerns, please contact us:

Brand Name: Karnam

Registered Business Name: Prasang Creation

Address: Gala no 20, Road no 3, Singhestate, Thakur Village, Kandivali East, Mumbai 400101

Email: karnamethnics@gmail.com

Phone: 9867187062

We will review customer queries and complaints and respond within the timelines required by applicable law.

Thank you for shopping with Karnam.