Privacy Policy

PRIVACY POLICY

Last Updated: 2 November 2026

Karnam ("we", "our", "us", or "Karnam") respects your privacy and is committed to protecting the personal information you share with us through our website, online store, and other customer communication channels.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, purchase our products, contact us, or interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy.

1. ABOUT KARNAM

Karnam is a fashion and apparel brand specialising in men's ethnic wear, designer clothing, kurtas, and related fashion products.

Business Name: Prasang Creation

Website: www.karnamethnics.com

Business Address: Gala no 20, Road no 3, Singhestate, Thakur Village Kandivali East, Mumbai -400101

Contact Email: karnamethnics@gmail.com

Contact Number: 9867187062

2. INFORMATION WE COLLECT

We may collect the following categories of personal information when you use our website or interact with us.

A. Personal and Contact Information

When you place an order, create an account, subscribe to our communications, or contact us, we may collect:

  • Full name

  • Mobile number

  • Email address

  • Billing address

  • Shipping and delivery address

  • Other contact details you voluntarily provide

B. Order and Purchase Information

To process and fulfil your purchases, we may collect:

  • Products purchased and order details

  • Order history and transaction references

  • Payment status and refund information

  • Delivery preferences and shipping details

  • Product sizes, measurements, and customisation instructions, where applicable

  • Information provided during returns, exchanges, or customer support requests

C. Payment Information

Payments made through our website may be processed by third-party payment gateways and financial service providers.

We may receive transaction references, payment status, and limited payment-related details necessary to process orders, refunds, and customer service requests.

We do not intend to store complete debit card or credit card details on our own systems. Payment information is handled in accordance with the policies and security practices of the relevant payment provider.

D. Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited and interactions with our website

  • Referring website or source

  • Date, time, and duration of visits

  • Cookies and similar tracking technologies

The information collected depends on your device, browser settings, and the tools enabled on our website.

E. Communication Information

If you contact us through email, phone, WhatsApp, social media, or website forms, we may retain relevant communications and information you provide to resolve enquiries, manage orders, and improve customer service.

3. HOW WE USE YOUR INFORMATION

We use personal information for legitimate business purposes, including:

  • Processing, confirming, and fulfilling orders

  • Arranging shipping, delivery, returns, exchanges, and refunds

  • Providing customer support and responding to enquiries

  • Managing customer accounts and purchase history

  • Providing information about product customisation and order status

  • Sending order confirmations, delivery updates, and service-related messages

  • Sending promotional offers, sale announcements, product launches, and marketing communications where permitted and appropriately authorised

  • Improving our website, products, services, and customer experience

  • Analysing website traffic, advertising performance, and customer preferences

  • Detecting fraud, preventing misuse, and protecting our business and customers

  • Meeting applicable legal, tax, accounting, regulatory, and record-keeping requirements

  • Establishing, exercising, or defending legal claims where necessary

We will use your personal information for the purposes disclosed to you and as otherwise permitted or required by applicable law.

4. MARKETING COMMUNICATIONS

With your consent where required, Karnam may contact you regarding new collections, special offers, festive sales, discounts, events, and other promotional activities through email, SMS, WhatsApp, telephone, or other available communication channels.

You can opt out of promotional communications at any time by:

  • Using the unsubscribe link in an email, where available

  • Following the opt-out instructions in an SMS

  • Asking us to stop promotional messages on WhatsApp

  • Contacting us using the details provided in this Privacy Policy

Opting out of marketing communications will not prevent us from sending essential messages about existing orders, payments, deliveries, returns, refunds, or other service-related matters.

Where required, we will obtain appropriate consent before sending promotional communications.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags, and similar technologies to support website functionality and understand how visitors use our services.

These technologies may be used to:

  • Remember shopping cart contents and website preferences

  • Maintain website functionality and security

  • Understand visitor behaviour and website performance

  • Measure advertising effectiveness

  • Support relevant advertising and remarketing, where enabled

You can manage or disable cookies through your browser settings. Certain website features may not function properly if essential cookies are disabled.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

6. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties for their own independent marketing purposes.

We may share relevant information with the following categories of service providers and other recipients when necessary:

A. Payment Service Providers

Payment gateways and financial service providers process payments and refunds associated with your purchases.

B. Shipping and Logistics Partners

Delivery companies and logistics providers receive the information necessary to deliver your orders, including your name, contact number, and shipping address.

C. Website and Technology Providers

Our website platform, hosting providers, customer support tools, analytics services, and other technology partners may process information to operate and maintain our online store.

D. Marketing and Communication Providers

Where applicable, we may use email, SMS, WhatsApp, advertising, and customer relationship management platforms to communicate with customers and manage marketing campaigns.

E. Professional and Legal Service Providers

We may share information with accountants, auditors, lawyers, consultants, insurers, or other professional advisers where reasonably necessary.

F. Legal and Regulatory Authorities

We may disclose information when required by law, a valid legal process, a court order, or a lawful request from an authorised government or regulatory authority.

G. Business Transfers

If Karnam undergoes a merger, restructuring, acquisition, sale of assets, or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

We expect third-party service providers handling personal information on our behalf to use appropriate safeguards and process that information only as permitted by applicable law and their relevant agreements.

7. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, payment gateways, social media platforms, or other external services.

These services operate under their own privacy policies and terms. Karnam does not control the privacy practices of independent third parties.

We encourage you to review their privacy policies before sharing personal information with them.

8. DATA SECURITY

We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Depending on the systems and services used, these measures may include access controls, secure connections, restricted employee access, and safeguards provided by our technology and payment partners.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, business operations, legal compliance, tax and accounting requirements, and the establishment or defence of legal claims.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements.

Some information may need to be retained for longer periods where required by law or necessary to resolve disputes, prevent fraud, or enforce our legal rights.

10. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

  • Request information about the personal data we process about you

  • Request correction or updating of inaccurate or incomplete information

  • Request deletion of personal information that we are no longer required or permitted to retain

  • Withdraw consent for processing activities based on your consent

  • Opt out of promotional communications

  • Raise a concern or complaint regarding the handling of your personal information

  • Exercise any additional rights available under applicable data protection laws

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. We may also continue processing or retaining information where permitted or required by law.

To exercise your rights, please contact us using the details provided below. We may request reasonable information to verify your identity before responding.

11. CHILDREN'S PRIVACY

Our website and products are intended for customers who can lawfully make purchases under applicable law.

We do not knowingly collect personal information directly from children in circumstances where parental consent or other legal authorisation is required and has not been obtained.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. INTERNATIONAL DATA TRANSFERS

Some of our website, analytics, payment, communication, or technology providers may process information on servers located outside India.

Where personal information is transferred outside India, we will take steps to ensure that such transfers are handled in accordance with applicable Indian law and any relevant restrictions or safeguards.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

14. CONTACT US

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Brand: Karnam

Legal Business Name: Prasang Creation

Email: karnamethnics@gmail.com

Phone: 9867187062

Address: Gala no 20, Road no 3, Singhestate, Thakur Village Kandivali East, Mumbai -400101

We will review and respond to privacy-related requests and complaints within the timelines prescribed by applicable law.

15. GOVERNING LAW

This Privacy Policy shall be governed by the laws of India. Any disputes arising in connection with this Privacy Policy will be handled in accordance with applicable Indian law, subject to the rights and remedies available to consumers under applicable law.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.

 

Collections